Return & Refund Policy

We want you to be satisfied with your purchase. If you're not happy, we offer returns and refunds subject to the conditions outlined below. Key Points: • 14-day return window for most items • Items must be unused and in original packaging • Buyer pays return shipping unless item is defective • Refunds processed within 5-7 business days after inspection

Items eligible for return: ✓ Physical products purchased through BandaChao ✓ Items received damaged or defective ✓ Items significantly different from description ✓ Wrong item shipped Not eligible for return: ✗ Custom or made-to-order items ✗ Digital products or services ✗ Items marked as "Final Sale" ✗ Perishable goods ✗ Items damaged due to misuse

Standard Returns: • Request return within 14 days of delivery • Ship item back within 7 days of approval • Allow 5-7 days for inspection • Refund processed within 5-7 business days Defective/Damaged Items: • Report within 48 hours of delivery • Provide photos of damage • Free return shipping label provided • Faster processing (3-5 business days)

Step 1: Request Return • Go to Orders → Select order → Request Return • Select reason and provide details • Upload photos if applicable Step 2: Await Approval • Seller reviews request (24-48 hours) • Return approved or additional info requested Step 3: Ship Item • Pack item securely in original packaging • Use provided return label (if applicable) • Ship within 7 days of approval Step 4: Inspection • Seller inspects returned item • Confirms condition matches return reason Step 5: Refund • Refund issued to original payment method • Allow 5-7 business days for processing

Custom/Made-to-Order: • No returns unless defective • Maker may offer partial refund at discretion Bulk Orders: • Special return terms may apply • Contact seller before purchasing International Orders: • Buyer responsible for return shipping costs • Import duties are non-refundable • Extended processing time (10-14 days)

Full Refunds: • Item defective or not as described • Seller error (wrong item shipped) • Item damaged in transit Partial Refunds: • Item returned without original packaging • Item shows signs of use • Missing accessories or parts No Refund: • Item damaged due to buyer misuse • Return not approved by seller • Item not returned within timeline Refund Methods: • Original payment method (default) • BandaChao Wallet credit (faster) • Bank transfer (special cases)

If seller denies your return request: 1. Review denial reason carefully 2. Provide additional evidence if requested 3. Open formal dispute through platform 4. Our team will review and mediate 5. Decision made within 5-7 business days Dispute outcomes: • Return approved with conditions • Partial refund offered • Return denied with explanation • Escalate to arbitration (rare cases)

For return-related questions: Email: returns@bandachao.com Support: Open ticket in your account AI Assistant: Use "Ask Panda" for quick guidance Response time: 24-48 hours